Khawaja Junaid.

Most of my work sits in the integrations layer — the connections we maintain between Rewaa and partner platforms like Salla and Zid. The work spans product creation, order flow, and inventory sync; the goal is making sure each integration handles the partner's edge cases without compromising our platform's contract.

Alongside that, I've worked on improving our on-call reporting, and helped the team move toward an automation that uses Jira MCP to fetch ticket context, pull supporting data from the database, verify the underlying issue, and produce a short triage report — cutting first-pass investigation time on incoming tickets.

Currently I'm building the onboarding hub for new customers — a flow designed to get new merchants from signup to first real value as quickly as possible. The returns are multi-faceted: faster activation, fewer support touches, and a much cleaner first-30-days story for the customer.